jetaz's Privacy Policy
— Your Information Is Our Responsibility

jetaz is an online gaming platform providing services to players in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how jetaz collects your personal information, the purposes for which it is used, who it is shared with, and how you can maintain control over your information.

This Policy applies to the jetaz website (jetaz.lat) and all services connected to it. Whether or not you create an account on our platform, this Policy applies to you. The privacy policies of third-party websites or services are not covered by this document.

This service is intended for persons aged 21 and above only. We do not knowingly collect personal information from minors.

2.1 Information You Provide Directly

When you create an account on jetaz or use our services, the following information may be collected:

• Full name, date of birth, and gender — required for account verification
• Email address — for account communications and notifications
• Mobile number — specifically for verifying payments made through bKash, Nagad, Rocket, or Upay
• National ID card or other identity document details — for KYC (Know Your Customer) verification
• Financial transaction information — deposit and withdrawal history, payment method details
• Support communication content — your questions and complaints via live chat or email

2.2 Automatically Collected Information

Certain information is collected automatically while you use the jetaz platform:

• IP address, browser type and version, operating system
• Session duration on the platform, pages visited, and click history
• Game history, bet amounts, win and loss records
• Information collected from cookies and similar tracking technologies (details in Section 7)

jetaz uses your personal information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Your information is used to create, verify, and manage your account. This includes login verification, identity confirmation, and payment processing. Information required to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfers is used for this purpose.

3.2 Security & Fraud Prevention

Your transaction patterns are monitored to protect your account from unauthorized access, detect fraudulent activity, and prevent money laundering. All data transfers are secured using SSL encryption.

3.3 Customer Support

When you contact us via 24/7 live chat or at [email protected], the information from that communication is used to resolve your issue and improve the quality of our service.

3.4 Responsible Gaming

Your game history is analyzed to identify potentially problematic gaming behavior, and necessary steps are taken to ensure responsible gaming.

3.5 Service Improvement & Personalization

By analyzing your preferences and behavioral patterns, jetaz works to make your experience more refined and relevant. However, this analysis is never shared with third-party advertisers.

jetaz does not sell or rent your personal information. Your information may be shared with third parties only in the limited circumstances described below:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction is shared.
• Technology Service Providers: With trusted partners for hosting, security, and analytics services — under strict confidentiality agreements.
• Legal Obligations: Your information may be disclosed pursuant to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency.
• Fraud Prevention: With relevant authorities when required to fulfill anti-money laundering (AML) obligations.

All third-party partners are contractually bound to comply with jetaz's privacy standards and may not use your information for their own commercial purposes.

jetaz takes industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Storage Encryption: Stored data is kept in encrypted format, particularly sensitive financial and identity-related information.
• Access Controls: Only authorized personnel may access your information for specific purposes — through role-based access control.
• Monitoring Systems: Continuous monitoring is in place to detect unauthorized access and unusual activity within the system.

While we strive to ensure the highest level of security, no method on the internet is entirely secure. You are advised to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

jetaz retains your personal information only for as long as necessary. In determining the retention period, we consider the following:

• Active Accounts: Information required to provide services is retained for as long as your account remains active.
• Financial Records: Financial transaction information is retained for the period required to meet legal and regulatory obligations.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for legal, security, or regulatory reasons.

At the end of the defined retention period, your information is securely deleted or anonymized.

jetaz uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the website remember your preferences and improve services.

Types of Cookies

• Essential Cookies: Required for the platform's core functionality — login sessions, security tokens. These cannot be disabled.
• Analytics Cookies: Collect platform usage statistics to help improve the service.
• Preference Cookies: Remember your language, theme, and other preferences so you do not have to change settings each time.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

As a user of the jetaz platform, you have the following rights regarding your personal information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, excluding matters subject to legal obligations.
• Right to Restrict Processing: The right to object to the processing of your information in certain circumstances.
• Right to Portability: The right to receive a copy of your information in a structured format.

To exercise these rights, contact us at [email protected]. We will make every effort to fulfill your request as promptly as possible within our legal obligations.

jetaz strictly provides services to persons aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification mechanism is in place during the account registration process. If we are informed that a minor's information has been collected for any reason, we will immediately take steps to delete that information and close the relevant account.

If you believe a minor has created an account on our platform, please notify us at [email protected].

jetaz may change or update this Privacy Policy from time to time. In the event of changes:

• For significant changes, we will send a notification to your registered email and clearly communicate the update on the platform.
• The effective date of the revised policy will be noted on this page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and stay updated on the latest version.